I'm pretty sure the lady who did my massage, was new... AT MASSAGING. I mean come on people. How about some basic training? I realize some won't be professionals out of the gate. But, this lady seemed to be TRYING to hit bones and make it uncomfortable. Also she stayed on ONE area on my right side shoulder blade for like 10 minutes total. I kept "asking" (moving her hand) her to move around and go slower. But she kept returning to that place. If they would just TRAIN the ladies to feel the MUSCLES, not just be all willy-nilly. Also use SYSTEMATIC and slower movements.